FAQs

Below is a series of questions that customers usually ask about our services and policies. Please review these and Contact Us with any further inquiries. We’re always here to answer any questions you have.

How do you answer our phone?

Execucom assigns you a toll-free number – or you can port your existing toll-free number. Your call will then be routed right through to Execucom’s Service Center. Another option is for you to call forward your existing local telephone number to a telephone number we assign to you.

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Will you say my business name when you answer?

Yes. When your unique phone number rings through to one of our Business Support Service Associates, they have access to your company’s information and will read the customized script that appears on their computer screen. Our goal is for your customer to feel like they are talking to a member of your office staff.

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How do you get up to speed on my business?

During account set-up, using simply inquiry documents, our Team asks in-depth questions about your business. We then input this information into our service platform which is stored in our internal database.

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How do I sign-up for Execucom?

It’s simple. We provide you with a service agreement. Once you complete and submit that form back to us, we’ll have you up and running in a few days. To get started, call our Account Executive Team today at 800-582-4820.

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How does billing work?

We calculate and bill your charges on a calendar month basis, based upon usage. And rest assured – you don’t have to pay for 24-hour staffing. You only pay for the calls that “hit” our system.

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How much does your service cost?

It depends on how many calls you receive. Our Account team is ready to talk with you right now about implementing a solution that will work best for your business needs.

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How do you know that an incoming call is for my business?

Our Customer Relationship Management system instantly recognizes the dedicated number we assign to you. It then routes that call to the right team. The Service Associate who answers the call then dedicates their complete attention to your account and to the customer call.

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How do I contact you when I need to update/change my account?

Simply email [email protected] – or call 800-582-4820 and ask for Client Services. If you send an email, please include your Account Number.

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How do I receive messages?

Through email, text, or fax. As soon as you sign up for Execucom, you’ll have the convenience of online access.

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